How does the AI receptionist sound?

Natural, conversational, and customisable. Your AI receptionist uses advanced AI voice technology that sounds human with tone, pace, and personality you can tailor to match your brand.

What if a caller needs a real person?

Your AI receptionist warm-transfers with full context. You decide the criteria for escalation, and your AI receptionist handles the handoff seamlessly.

Can I customise what my AI receptionist knows?

Yes. Upload your FAQ, services, pricing, hours, and any other information. Your AI receptionist learns your business inside and out before taking the first call.

Does it work with my existing calendar?

Yes. Google Calendar integration is built in. Your AI receptionist checks availability, books appointments, and sends calendar invites automatically.

What if the system goes down?

Built-in failover routes calls to a backup number of your choice. We maintain 99.9%+ uptime with real-time monitoring across our infrastructure.

Do I need any technical skills?

No. We handle everything from setup to configuration. If you can upload a PDF and answer a few questions, your AI receptionist will be up and running.

Privacy Policy

Last updated: June 8, 2026

1. Introduction

AI Receptionist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered phone answering and chat services.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, business name, and billing information when you sign up for our services.
Business Configuration: Business hours, service descriptions, FAQs, pricing information, and other content you provide to customize your AI Receptionist.
Communications: Call recordings, transcripts, and chat logs generated during interactions with your AI Receptionist.
Support Requests: Information you provide when contacting our support team.

2.2 Information Collected Automatically

Usage Data: Pages visited, time spent on pages, referring URLs, and interaction patterns.
Device Information: Browser type, operating system, IP address, and device identifiers.
Cookies: We use essential cookies for site functionality and optional analytics cookies to improve our service.

3. How We Use Your Information

To provide, maintain, and improve our AI receptionist services
To train and enhance our AI models (using anonymized and aggregated data)
To process transactions and send billing communications
To send service-related notifications and updates
To respond to your inquiries and provide customer support
To detect, prevent, and address technical issues or fraud
To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Third-party vendors who help us deliver our services (e.g., cloud hosting, payment processing, analytics providers). These providers are contractually bound to protect your data.
Legal Requirements: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Call recordings and transcripts are retained for the duration of your subscription plus 90 days, unless otherwise configured. You may request deletion of your data at any time.

6. Data Security

We implement industry-standard security measures including:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and authentication requirements for all systems
24/7 monitoring and incident response procedures

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Restrict or object to processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, contact us at privacy@aireceptionist.com or call +1 (360) 594-3739.

8. Call Recording and Monitoring

Calls handled by your AI Receptionist may be recorded and transcribed for quality assurance, AI training, and service improvement purposes. We will notify callers of recording where required by applicable law. You are responsible for ensuring compliance with call recording consent requirements in your jurisdiction.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@aireceptionist.com
Phone: +1 (360) 594-3739
Address: AI Receptionist, 1201 Pacific Ave, Suite 600, Tacoma, WA 98402